“It’s not in my job description” is a phrase you’ve probably heard many times as a leader. Whether you’ve asked a team member to cover for someone or take on a last minute assignment, “It’s not in my job description” can be a default response in the workplace.
How do you feel when you hear this? Frustrated? Exhausted? Disappointed?
Getting to a place of understanding and empathizing with your employees when they use this response will help relieve these emotions, and also allow you to communicate and approach them in a more successful way.