This is something I hear often yet no one really wants to know how to have DIFFICULT conversations. We want to minimize the difficult part.
So..You know WHAT to say—but HOW will you say it?
When giving some tough news i.e. reorginization or layoffs at work or wanting to speak with family members or friends during some rough patches, we are often looking for some words to guide the conversation(s) we are about to have.
Many of our executive clients and managers are given scripts at work, as a guide and they tell us those scripts provide an element of predictability that can feel comforting.
Yet, some of the leaders we work with review their scripts or practice conversations with us with a growing sense of unease, overwhelm and apprehension. Why?