In speaking with someone, have you ever shouted out an impassioned and cutting retort or belted at them a churlish and icy command? Perhaps you can call to mind an intense experience with your child, neighbour, employee, or spouse. What was it that had you do that? Was it something they had said or didn’t say? Or, perhaps, your reaction was the result of something they had done or failed to do. No matter the cause, I’m going to bank on the fact that you weren’t feeling so great in the moment of your reaction. And once you calmed down and reflected on the situation, you may have noticed that your reaction didn’t land all that well with the other person or people involved. Whether your goal is to repair internal damage, heal damaged relationships, reinforce your resilience, or learn how to better lead and support others, this article offers you a framework that will inform and encourage you at a time when patience seems to be at an all time low and reactions so very automatic.